# Get Help ## Get Help ![banner1_01.jpg](/sites/g/files/omnuum10631/files/styles/hwp_21_9__1920x825/public/teachremotely/files/banner1_01.jpg?itok=jT0TElIh) ## On this page - [We're here to help](#anchor1) - [Resources](#anchor2) - [Need something else?](#anchor3) ## We're here to help Harvard University Information Technology (HUIT) supports University platforms that enable online learning and collaboration, including Canvas and Zoom. For support with these technologies or to learn what other tools are available, contact your [school's local academic support staff](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=a3d3d53637a9b2809aa163d2b3990e89#scenarios), the [HUIT Service Desk](https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9) or your local [IT support](https://harvard.service-now.com/harvard-it-services). Attend [online training for using Zoom in Canvas](https://atg.fas.harvard.edu/technology-categories/zoom-training?). ## Resources See [instructional contingencies](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=02732cecdb73481030ed1dca48961900) if Zoom or Canvas isn't working. Sort### School: ### Academic Technology and Pedagogy ### Policies ### DCE (Extension & Summer School) - [Department of Teaching and Learning](https://teach.extension.harvard.edu) - [Email DCE Academic Technology ✉](mailto:AcademicTechnology@dce.harvard.edu) - [DCE Enrollment services](https://www.extension.harvard.edu/contact-us) ### FAS - [OUE Guidance on Remote Teaching](https://oue.fas.harvard.edu/resources-faculty) - [The Derek Bok Center for Teaching and Learning](https://bokcenter.harvard.edu) - [Teaching Remotely](https://bokcenter.harvard.edu/teaching-remotely) - [Back Again: The Return to In-Person Teaching](https://bokcenter.harvard.edu/return-normal) - [Education Support Services](https://ess.fas.harvard.edu) (classroom technology and media production) - FAS [Academic Technology](https://atg.fas.harvard.edu) (Canvas and other tools) - [Email FAS Academic Tech ✉](mailto:atg@fas.harvard.edu) - [FAS Registrar](https://registrar.fas.harvard.edu/) - [FAS Faculty Affairs COVID Updates](https://facultyresources.fas.harvard.edu/covid-updates) ### GSD - [Email GSD Academic Tech ✉](mailto:canvashelp@gsd.harvard.edu) - [GSD Registrar](https://www.gsd.harvard.edu/office-of-the-registrar/) ### GSE - [Teaching and Learning Lab](https://tll.gse.harvard.edu/) - [2021-22 Canvas and Tech Tools Support](https://canvas.harvard.edu/courses/87536) - [Email GSE Academic Tech ✉](mailto:canvas@gse.harvard.edu) - [GSE Registrar](https://registrar.gse.harvard.edu/) ### HBS - [Christensen Center for Teaching and Learning](https://www.hbs.edu/teaching/Pages/default.aspx) - [Email HBS IT ✉](mailto:ithelp@hbs.edu) - [HBS Registrar](https://www.hbs.edu/mba/registrar/Pages/default.aspx) ### HDS - [HDS Academic Technology Services](https://hds.harvard.edu/life-at-hds/technology/academic-technology-services) - [Email HDS Academic Tech ✉](mailto:coursesites@hds.harvard.edu) - [HDS Registrar](https://hds.harvard.edu/academics/registrar/contact) ### HKS - [COVID-19 and Teaching Remotely (HKS intranet)](https://knet.hks.harvard.edu/Administration/Academic-Deans-Office/Educational-Technology/Pages/Contingency-Planning.aspx) - [SLATE Teaching Resources](https://www.hks.harvard.edu/more/about/leadership-administration/academic-deans-office/slate/teaching-resources) - [Email HKS Ed Tech ✉](mailto:kristin_sullivan@hks.harvard.edu) - [HKS Registrar](https://www.hks.harvard.edu/alumni/documentation-requests/contact-us) ### HLS - [Teaching, Learning, & Curriculum Solutions](https://hls.harvard.edu/dept/tlc/) - [Email HLS TLC ✉](mailto:tlc@law.harvard.libanswers.com) - [HLS Registrar](https://hls.harvard.edu/dept/registrar/) ### HMS - [The Academy](https://meded.hms.harvard.edu/about-academy) - [HMS Teaching and Learning Technologies](https://edc.hms.harvard.edu/) - [Email HMS Teaching and Learning Technologies ✉](mailto:tlt@hms.harvard.edu) - [HMS Registrar](https://meded.hms.harvard.edu/registrar) ### HSDM - [Email Chad Bergeron ✉](mailto:chad_bergeron@hsdm.harvard.edu) - [HSDM Registrar](https://hsdm.harvard.edu/registrar) ### Harvard Chan SPH - [Remote Readiness at SPH](https://www.hsph.harvard.edu/information-technology/remote-readiness/) - [Email SPH Media and Educational Technology Services (METS) ✉](mailto:mets@hsph.harvard.edu) - [SPH Registrar](https://www.hsph.harvard.edu/registrar/) ### Harvard Paulson SEAS - [Active Learning Labs](https://www.seas.harvard.edu/active-learning-labs) - [The Learning Incubator](https://linc.seas.harvard.edu/) - [Email FAS Academic Technology Group ✉](mailto:atg@fas.harvard.edu) - [SEAS Registrar](https://www.seas.harvard.edu/office-academic-programs/graduate-policies-procedures-and-forms) ### Harvard Art Museums - [Harvard Museum Resource Guide for Virtual Engagement](https://www.peabody.harvard.edu/sites/default/files/Harvard_Museum_Resource_Guide_for_Virtual_Engagement_20Jul2020.pdf) - [Harvard Art Museums Remote Resources for Faculty](/file_url/126) - [Email Jen Thum ✉](mailto:jennifer_thum@harvard.edu) ### Harvard Libraries - [FAS Course Support from the Library](https://guides.library.harvard.edu/fascoursesupport) ### Harvard Museums of Science and Culture - [Harvard Museum Resource Guide for Virtual Engagement](https://www.peabody.harvard.edu/sites/default/files/Harvard_Museum_Resource_Guide_for_Virtual_Engagement_20Jul2020.pdf) - [Peabody Museum of Archaeology and Ethnology](https://www.peabody.harvard.edu) - [Teaching and Learning Resources](https://www.peabody.harvard.edu/teachingandlearning) - [Collections Access Request](https://harvard.az1.qualtrics.com/jfe/form/SV_1KUyjcnKxUOgYrb) Visit the [Harvard Initiative for Learning and Teaching](http://hilt.harvard.edu/) for more resources. ## Need something else? HUIT may be able to help or direct you to the right support. You can call the HUIT Service Desk at (617) 495-7777 or visit [huit.harvard.edu/ithelp](https://huit.harvard.edu/ithelp) to submit a ticket or chat with a technician. [Get ready to work remotely](https://huit.harvard.edu/remote)